Call-Center - Trainee - Remote

We are looking for a Call Center Representative to join our client’s team. The ideal candidate will be responsible for handling customer interactions professionally, responding to inquiries, and providing effective support while maintaining a high standard of customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and friendly manner.

• Respond to customer inquiries and provide accurate information about products, services, and procedures.

• Understand customer needs, resolve basic issues, and provide appropriate solutions.

• Escalate complex or unresolved customer issues to the relevant team or supervisor.

• Accurately record customer interactions, inquiries, and follow-ups in the CRM system.

• Follow company policies, call handling procedures, and customer service quality standards.

• Participate in training and continuously develop customer service, communication, and problem-solving skills.

Required Soft Skills:

• Strong communication and active listening skills.

• Customer-focused attitude, patience, and empathy.

• Problem-solving skills with attention to detail.

• Teamwork, adaptability, and willingness to learn.

Required Technologies & Tools:

• Basic knowledge of Microsoft Office (Word, Excel, Outlook).

• Ability to learn and use CRM systems.

• Basic knowledge of call center/telephony systems.

• Comfortable using computers, email, and online communication platforms.

Languages & Proficiency:

• Excellent English proficiency.