كل الوظائف
قدّم الآنيتم التقديم على موقع صاحب العمل.
الوصف الوظيفي
We are looking for a Call Center Representative to join our client’s team. The ideal candidate will be responsible for handling customer interactions professionally, responding to inquiries, and providing effective support while maintaining a high standard of customer service.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and friendly manner.
- Respond to customer inquiries and provide accurate information about products, services, and procedures.
- Understand customer needs, resolve basic issues, and provide appropriate solutions.
- Escalate complex or unresolved customer issues to the relevant team or supervisor.
- Accurately record customer interactions, inquiries, and follow-ups in the CRM system.
- Follow company policies, call handling procedures, and customer service quality standards.
- Participate in training and continuously develop customer service, communication, and problem-solving skills.
Required Soft Skills:
- Strong communication and active listening skills.
- Customer-focused attitude, patience, and empathy.
- Problem-solving skills with attention to detail.
- Teamwork, adaptability, and willingness to learn.
Required Technologies & Tools:
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Ability to learn and use CRM systems.
- Basic knowledge of call center/telephony systems.
- Comfortable using computers, email, and online communication platforms.
Languages & Proficiency:
- Excellent English proficiency.